Amazing Grass stands behind our products 100%. If you purchased our products from one of our partners, you must work directly with them for return or product exchange.
Products purchased directly from Amazing Grass can always be returned within 30 (thirty) days of purchase, per the following guidelines:
a) Container must be in its original, sealed and unused condition
b) Must provide proof of purchase (order number from our website) for a full refund or exchange
c) Refund excludes any paid shipping charges, restocking fees of $15 dollars and/or any handling charges
d) Customer will be responsible for return shipping costs
e) Return shipping and handling charges may apply to undeliverable or refused packages.
a) Open container and partial used product
b) Once a product has been opened, Amazing Grass is un-able to accept the return or refund this product
c) Amazing Grass stands behind our products and we will consider product replacement
a) Amazing Grass will process Credit Memos for any product damaged in shipment transit from AG warehouse to delivery location
b) For replacement of damage product please contact customer support team who will generate the Return Authorization number and call tags to pick product up
c) Receipt of purchase with all claims refund(for AG direct customers) or replacement
1) Amazing Grass will replace product for Manufacture Damages (damaged seal, no seal cover). Required documentation
a) Proof of purchase, receipt copy,
b) Proof of purchase, copy of purchase receipt
c) Picture of damaged product
d) Picture of UPC and Lot Code
e) Picture of Expiration Date
- Please email your order inquiries to firstname.lastname@example.org or call our customer support team at 866-472-7711.
- For any inquiries regarding product, ingredients, and all other product questions please email email@example.com or call our customer support team at 866-472-7711